Reference

Legal terms for your ina138 account

ina138 Legal details give you a clear view of account access, wallet records, privacy handling and policy requests before you open an account.

Account termsPrivacy handlingLocal access rulesPolicy requests
Explore Our Lobby Read FAQ
ina138 Legal terms for your ina138 account
LEGAL SUPPORT

Get help with policy and access

A clear contact route matters when a Legal question affects your account. We separate account-access questions from payment-status questions so you can describe the issue without sending unnecessary details. Use the support contact displayed in your account area, include your account identifier and quote the relevant policy heading. For a DANA or QRIS receipt, attach only the reference needed to locate the transaction. If you cannot sign in, use the access-help route shown beside the login path.

Team online

Account access

If phone verification or a policy check prevents access, contact us through the account-help route shown on the site. Share your registered phone number in the requested field, but never send a password or wallet PIN.

Payment records

For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, send the transaction reference and date through the payment-support path. We use those details to locate the record without asking for unrelated personal data.

Policy requests

Questions about Legal wording, data access or a correction request can be directed to our policy contact route. Tell us which account detail or paragraph needs attention, and we will explain the next step available under local law.

DATA PRACTICES

See how we handle your records

We treat policy work as an account operation, not a vague promise. Phone verification helps connect the account to the details you submit, while payment references help us match a deposit or…

Data handling

We use the details you submit for account access, verification, payment matching and support responses. A receipt reference can help locate a transaction, while unrelated wallet credentials are not needed for a Legal request.

Cookie controls

Cookies and similar storage may support sign-in continuity, security checks and page settings. Our policy wording explains their purpose, and you can adjust browser controls when those settings are available on your device.

Account security

Keep your phone, password and wallet PIN private. We may ask for account details through the support route, but we do not need your DANA, OVO, GoPay or bank-transfer credentials to explain policy status.

Record retention

We retain account, support and payment references for the period needed to operate the service, resolve a dispute or meet a legal obligation. The applicable Legal notice explains the reason for keeping each record category.

Correction requests

If your phone number, name or another account detail is inaccurate, send a correction request through the policy contact path. We may ask for a verification step before changing information connected to account access.

Who to contact

Use the policy contact route shown on ina138 for privacy, retention, access or wording questions. Include a short description and your account reference; avoid passwords, wallet PINs and full payment credentials.

Answers about Legal and ina138

These Legal answers address the questions we expect you to ask before opening an account or sending a payment. They explain where to find the current policy, what account checks can involve, how to request a data change and what access wording means for Indonesian customers. If your situation is not covered, use the policy contact route with the smallest useful set of account details.

Open the Legal page from the policy links on ina138 before creating or using an account. The current text covers access, verification, payment records, data handling and requests. Check the page again when a policy heading is linked during login or account support.

Yes. Access depends on local law, and the account path is available where local law permits. You should check the rules that apply to your location before continuing. We may restrict or pause access when a legal requirement applies to your account.

We may use submitted account details, phone-verification results, support messages and payment references to provide access, match transactions and handle requests. DANA, OVO, GoPay, QRIS, bank transfer and virtual account references can identify a payment record without revealing your wallet PIN.

Send the request through the policy contact route shown on the site and identify the account field that needs correction. We may ask for a verification step before changing it. Do not include your password, wallet PIN or complete payment credentials in the message.

Our Legal wording describes cookies and similar storage used for sign-in continuity, security checks and page settings. You can also use the cookie controls available in your browser or device. Blocking some storage may affect account access or saved page preferences.

Retention depends on the type of record and the reason it is needed. We may keep account, support and payment references for service operation, dispute handling or legal duties. Ask through the policy contact route if you need clarification about a particular record.

Use the policy contact route displayed on ina138 for questions about privacy, access, cookies, retention or policy wording. Include your account reference and a concise description. For a payment issue, add the relevant DANA, QRIS, bank transfer or virtual account reference only.

Related Pages

ina138 Indonesia FAQ Access guide About Us Account information